Last updated: May 2026
Privacy Policy
Dermetco respects customer privacy. This policy explains what information we collect, why we use it, and how it supports order processing, delivery, and customer care.
Information We Collect
- Name provided during checkout or customer support communication.
- Phone number used for COD confirmation, delivery, and support.
- City and complete address required for courier delivery.
- Order details, selected products, bundles, quantities, discounts, and payment status.
- WhatsApp, phone, email, or support messages related to orders or skincare support.
- Optional notes customers provide for delivery, order handling, or product questions.
How We Use Information
- To process, verify, pack, dispatch, and manage customer orders through Dermetco’s admin order management workflow.
- To arrange courier delivery and Cash on Delivery handling where available.
- To provide customer support, order updates, and skincare support information.
- To confirm orders through WhatsApp or phone before dispatch when needed.
- To help prevent fraud, fake COD ordering, duplicate orders, and misuse of our services.
- To improve our website, service quality, product availability, and customer experience.
Sharing Information
- We may share necessary order and contact details with courier or delivery partners to deliver parcels.
- We may share information with payment, technology, hosting, or support providers if needed to operate the store.
- We may disclose information if required for legal compliance, safety, fraud prevention, or enforcement of our policies.
- Dermetco does not sell customers’ personal data.
WhatsApp Communication
Customers may receive order confirmation, delivery updates, support messages, and service communication through WhatsApp or phone. Customers can contact support if they need help with an order or communication preference.
Cookies/Analytics
The Dermetco website may use cookies or analytics tools to improve site performance, understand customer experience, remember preferences, and support marketing. Specific tools may change as the website is improved.
Data Security
Dermetco uses reasonable measures to protect customer information. However, no online system, website, courier workflow, or communication channel can be guaranteed 100% secure.
Data Correction/Deletion
Customers can contact Dermetco support to request correction or deletion of personal information where legally, technically, and operationally possible. Some records may be retained when needed for order history, courier records, dispute handling, fraud prevention, or legal requirements.
Contact
For privacy questions or data requests, contact Dermetco at support@dermetco.com.pk, WhatsApp +923134442236, or visit dermetco.com.pk.
For policy questions, order help, or skincare support, contact our customer care team.