PoliciesReturns & Refunds
Last updated: May 2026
Returns & Refunds
Because Dermetco sells skincare and cosmetic products, returns are reviewed with hygiene, product safety, and customer fairness in mind. Please inspect your parcel promptly after delivery.
1
Return Eligibility
- A return or replacement can be requested within 7 days only if the product is unopened, unused, sealed, and in original condition.
- Due to hygiene and skincare safety, opened or used products are not returnable.
2
Damaged or Wrong Product
- Report damaged, leaked, missing, or wrong products within 48 hours of receiving the order.
- Provide your order ID plus clear photos or videos of the parcel, shipping label, and product condition.
- Dermetco may offer a replacement, refund, or order correction after review and approval.
3
Non-returnable Cases
- Opened or used products are not returnable due to hygiene and skincare safety.
- Skin sensitivity, irritation, allergy, or personal suitability after opening/using a product is not treated as a normal return case unless the product was damaged, expired, incorrect, or defective. Customers should patch test before regular use.
- Products that did not suit the customer’s skin, as results may vary by skin type, routine, and usage.
- Change of mind after opening the product or breaking the seal.
- Damage caused by misuse, incorrect storage, mishandling, or not following product instructions.
- Minor packaging differences, batch variations, or presentation differences that do not affect product use.
4
Refund Process
- Refunds are processed only after inspection, review, and approval by Dermetco.
- Cash on Delivery refunds may be handled through bank transfer, mobile wallet, or another manual method agreed with support.
- Refund timelines depend on the selected refund method and any verification requirements.
- Shipping charges may be non-refundable unless Dermetco sent the wrong product or an approved damaged product claim is confirmed.
5
Bundle Returns
- If a bundle is returned, all included products must be returned unopened, unused, sealed, and in original condition.
- Partial bundle returns may affect the original discount and may require price recalculation before any refund is approved.
6
Cancellation
- Order cancellation is allowed before dispatch when requested through WhatsApp or support email.
- After dispatch, the order cannot usually be cancelled and this Returns & Refunds Policy applies.
7
Contact
To request a return review, contact Dermetco at support@dermetco.com.pk or WhatsApp +923134442236 with your order details and required photos/videos.
Contact Dermetco
For policy questions, order help, or skincare support, contact our customer care team.